Privacy Policy
As an integral part of the iGUi Website Terms of Use and Browsing Conditions, this document, called the Privacy Policy, aims to establish the rules regarding the collection, use, and storage of data and information gathered from internet users, as well as the recording of their activities on the Site.
Overview of this Policy
User privacy is a matter of extreme importance to us. As a matter of iGUi policy, we are committed to respecting your privacy with regard to any information we may collect, both on this portal and on other channels we own and operate.
We request personal information only when necessary, in order to provide you with adequate service. This collection is carried out in a fair, lawful manner and with your full knowledge and consent. In addition, we clearly and transparently inform you of the reasons why we are collecting such information and how it will be used.
When we store data, we adopt commercially acceptable security measures in compliance with legal standards to prevent loss, theft, damage, or unauthorized access, disclosure, copying, use, or modification. We emphasize that we retain this information only for as long as necessary to provide the requested service.
We do not share personally identifiable information publicly or with third parties, except in the cases provided for by Law 13,709/2018.
It is important to point out that our portal may contain links to external pages that are not operated by us. We would like to note that we have no control over the content and practices of these sites, and therefore we cannot assume any responsibility or be held legally liable for their respective privacy policies.
For general navigation and use of the portal, it is not mandatory for the user to provide identifying information. However, it is important to note that, in order to make use of certain specific services made available on our site or apps, such as the logged-in services on the iGUi Connect app, the restricted area, the online store, iGUi Delivery, the Quote page, the Warranty page, and Customer Service (SAC), the user is required to provide data to iGUi so that they can be properly identified and make use of these services.
We understand and respect your freedom to decide regarding requests for personal information. If you choose not to provide such information, it is possible that we will not be able to offer certain desired services.
It should be noted that, by continuing to use our site, we consider this as your acceptance of our practices regarding privacy and personal information. Should you have any questions about how we handle user data and personal information, we ask that you contact us, as explained at the end of this term of use.
How do we process your data?
The iGUi website processes personal data exclusively in situations where such processing is legally authorized or when there is express and unambiguous consent from the user. As described in this Policy, the iGUi website strictly adheres to legal guidelines for collecting, using, accessing, reproducing, transmitting, distributing, processing, storing, communicating, and transferring data about the user, ensuring full compliance with current regulations.
The legal bases include your consent (obtained expressly and unambiguously in the Consent Term), contracts and preliminary contractual procedures (in which processing is necessary to enter into the contract with the User), and legitimate interests, provided that such processing does not violate your rights and freedoms.
Such legitimate interests include protecting the user and the iGUi website against threats, compliance with applicable legislation, management of business transactions, improvement of business and customer relationships, and the creation of economic opportunities. These interests are carefully weighed, always respecting the individual rights and freedoms of the user.
Data collected:
a) Location: Quote
- Personal data: Name, Email, Phone, State, City, Open message.
Purpose:
Return of contact by the Commercial area, which will be carried out first by phone by the responsible department.
Retention:
After the contact is returned, the data collected will be anonymized for statistical control purposes, within a maximum of 1 month.
b) Location: SAC (Customer Service)
- Personal data: Name, Phone, Email, CPF (Brazilian taxpayer ID), Warranty Number, Zip Code, State, City, Neighborhood, Street, Description of question, suggestion, or information (open field).
Purpose:
Return of contact by the factory's Customer Service (SAC) to resolve the question, suggestion, or information requested.
Retention:
After the request is resolved, the data collected will be anonymized for statistical control purposes, within a maximum of 1 month.
c) Location: Logged-in Area
- Personal data: Email and Password.
Purpose:
Access to the restricted area, permitted only to registered and active franchisees.
Retention:
For the duration of the franchise agreement.
d) Location: Franchise Offer
- Personal data: Name, Email, Phone, City of Interest, Capital Invested.
Purpose:
Return of contact by the National or International Expansion area.
Retention:
For a period of 1 year after the negotiation ends, should the user not go on to acquire an iGUi network franchise.
e) Location: Online Store – iGUi Delivery
- Name, Surname, Date of Birth, CPF, Gender, Email.
Purpose:
Basic registration for purchasing products from the site, payments, and their proper delivery to the indicated address.
Retention:
For a period of 1 year after the last purchase.
f) Location: iGUi Warranty Site
- Name, Surname, Phone, Address, Email.
Purpose:
Validation of the pool's warranty after installation.
Retention:
For a period of 5 years after the pool's installation or validation on the site.
g) Location: iGUi Connect App – Location Data
- Data collected: Precise and/or approximate location of the device, subject to user authorization through the permissions made available by the operating system.
Purpose:
The iGUi Connect app uses location data exclusively to enable the app's own features and those of connected smart devices, including setting up the home location, and the configuration, pairing, and management of devices and other features that depend on location for their proper functioning.
Location data is not used to track user activity across other companies' apps, websites, or services, nor for targeted advertising, advertising profile creation, or advertising measurement purposes.
iGUi does not use location data for the purpose of tracking the user, as defined by the tracking definition adopted by the app distribution platforms.
Location data may be processed by service providers and technology platforms used to deliver the app's features, exclusively to the extent necessary to provide those services and in observance of the respective privacy and data protection obligations.
Permission:
Access to location depends on user authorization through the device's privacy settings. The user may change or revoke this permission at any time in the operating system settings. Revocation may limit certain app features that depend on location.
Retention:
Location data is processed for the period necessary to provide the features that depend on this information, in observance of legal obligations and applicable data retention and protection policies.
Data Subject Rights
To ensure that data subject rights are met, the iGUi website provides the user with several options related to managing their personal data that has been collected, processed, and stored. This includes the ability to request the deletion and/or correction of such data. We are committed to providing users with control and transparency over their personal information.
The User may request:
- Deletion of data: the User may request the deletion of some of their Personal Data (for example, if it is no longer necessary to provide them with the services).
- Change or correct data: the User may edit or request the editing of some of their Personal Data, request updates, changes, or corrections to their data in certain cases, particularly if it is incorrect.
- Raise objections, limits, or restrictions on the use of data: the User may request that the use of all or some of their Personal Data be stopped (for example, if we no longer have the right to continue using it), or limit our use of such data (for example, if their Personal Data is incorrect or stored unlawfully), noting that the iGUi Site may process Personal Data in accordance with the legal bases.
- The User has the right to access or take their data: the User may request a copy of their Personal Data and the data they have provided in a readable format, either printed or electronic.
The User may make the requests listed above by contacting our Data Protection Officer (DPO) so that they may be considered in accordance with applicable law.
Email: privacidade@igui.com
Data Protection Officer (DPO): Weder Rodrigo
Last updated: August 2026.